If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at Sales

Return Policy 

We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received. 

We do not accept returns for the following:-

However, should your items be damaged or defective, these exceptions do not apply and we will work with you to arrange a return/refund.

If you wish to return your item, we must receive your request within 28 days of the date you received your item. 

Refunds

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved. 

If approved, the money will be refunded to your original method of payment within 3 working days. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a 3-5 days for the refund to show up in your bank statement. 

Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email Sales within 28 days of receiving your product to begin the process. However, should you wish to return and item and exchange for a bigger or smaller size or even for a different colour, please follow the returns procedure as normal (return shipping fees will apply).If you require the exchange for the new item to be delivered sooner, please place a new order before you return the old item. We will credit your account via your original payment method once we receive your return.

Return Shipping 

After you’ve submitted a return request to info@thelook-uk.co.uk we will send you a PDF of a return shipping label. Please print it out and affix to to your package. 

You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund or if you prefer to send the items back via your own means, please ensure the item is tracked.

Return Shipping for Larger Items


​​​​​​​If the item is large and delicate we will not send a return pdf shipping label to you, instead we will arrange the Courier to collect at your convenience, depending upon why the return is required, a fee may or may not apply for this.


Clearance/Sale

If the item is marked “sale” , "ex display" or " clearance " it does not qualify for a return and cannot be refunded. 


Insurance 

If you’re shipping an item over £50 consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item. 


Undelivered Parcels

If after 3 unsuccessful attempts are made with delivery, the item will be returned back to ourselves and a return shipping cost will be applied to the account dependant upon the size of the item.


​​​​​​​Extended Holiday Returns Policy


For all items purchased between November 1st and December 31st, the deadline to return any item is extended until January 31st.