Shipping policy
Shipping Policy
Processing Times
Orders are typically processed within 1–3 business days. Please note that processing times may be longer during peak periods or public holidays.
Delivery Estimates
| Destination | Standard Delivery | Express Delivery |
|---|---|---|
| United Kingdom | 5–10 business days | 2–4 business days |
| European Union | 7–14 business days | — |
| International | 10–21 business days | — |
Delivery times are estimates and may vary depending on your location and customs processing.
Shipping Rates
United Kingdom
- Orders under £20: £5.99
- Orders £20–£39.99: £6.99
- Orders £40–£49.99: £7.99
- Orders £50 and over: FREE
European Union
- Standard International: £14.99
International (US, Australia, Canada & more)
- Standard International: £23.99
Important Notice for EU Customers
Orders shipped to European Union countries may be subject to import duties, taxes, and customs fees upon arrival in your country. These charges are determined by your local customs authority and are the responsibility of the customer — they are not included in the product price or shipping cost at checkout.
Please be aware that:
- VAT may be applied by your country's customs office on import
- Customs processing times can add delays beyond the estimated delivery window
- Refused deliveries due to unpaid duties will not be eligible for a refund of original shipping costs
We recommend checking with your local customs office for an estimate of any applicable charges before placing your order.
Lost or Delayed Orders
If your order hasn't arrived within the estimated timeframe, please contact us and we'll investigate with the carrier on your behalf.
Contact Us
For any shipping queries, please get in touch via our contact page and we'll be happy to help.